I General information:
1.1. The LE FANTOME online store operating at WWW.LEFANTOME.EU (hereinafter: the Store) is a platform operated by:
Economic activity LE FANTOME Michał Pasella, Agrestowa 4, 44-102 Gliwice
NIP 6312695920 REGON 388233670
The warehouse, shipment of goods as well as acceptance of returns and complaints are carried out at Le Fantome, ul. Wolnośći 191/208 , 41-800 Zabrze Poland
1.2. These regulations define the rules of using the Store, the conditions for placing orders for products available in the Store, the time
and rules of order fulfillment, terms and forms of payment, the Customer's rights to cancel the order and withdraw from the
contract, as well as the rules for submitting and considering complaints.
1.3. The store conducts retail sales via the website using means of distance communication. In order to use the Store, it is necessary to:
having access to the Internet;
having an e-mail address;
installing the latest version of the web browser;
1.4. The customer is entitled and obliged to use the Store in accordance with its intended purpose.
1.5. The Customer is obliged to refrain from any activity that could affect the proper functioning of the Store, including in
particular any interference with the Store's content or its technical elements, including the provision of illegal content. It is
forbidden to use for purposes other than its intended use, including, in particular, sending spam, conducting any commercial,
advertising, promotional, etc. activities on the Store's websites.
1.6. The Store, to the fullest extent permitted by law, shall not be liable for any disruptions, including interruptions, in operation
caused by force majeure, unlawful actions of third parties or the Store's incompatibility with the Customer's technical infrastructure.
1.7. Viewing the Store's assortment does not require registration. Independent placing of orders by the Customer for products in the Store's
assortment does not require registration
1.8. The entity providing online payment services is Blue Media S.A. Online payment transactions are settled via the platform:
Blue Media S.A. with headquarters in Sopot, ul. Haffnera 6, 81-717 Sopot, registered in the District Court Gdańsk-Północ, VIII Commercial
Division of the National Court Register under number 0000320590, NIP 585-13-51-185, REGON 191781561. At the website address:
1.9. The buyer is obliged to read the Regulations at the latest at the time of placing the order.
II. CONDITIONS AND TIME OF ORDER COMPLETION
2.1. By placing an order in the Store, the Customer concludes a purchase and sale agreement for the ordered products with the Store.
2.2. The customer places an order, indicating the products he is interested in, by selecting the "Add to cart" command on the product
page, and then indicating the method of receipt and payment in the cart and order confirmation.
2.3. In the Cart, the Customer indicates:
ordered products and their quantity;
he address to which the subject of the order is to be delivered and the data necessary to issue an invoice;
delivery method (DHL, PDP courier, Polish Post);
method of payment (details are included in point IV of these Regulations);
(optional) a rebate code.
2.4. In the event of providing false data, the Store has the right to withdraw from the order by notifying the Customer about it.
2.5. The shipment of the purchased goods is usually carried out within 7 working days, and this period is counted from the date of
placing the order or from the moment of payment confirmation in the Store's account.
2.6. Electronic orders can be placed 24 hours a day throughout the year. Orders placed on Saturdays, Sundays and public holidays will
be processed from the morning of the next business day.
2.7. It is allowed to temporarily suspend the activities of the Store for the purpose of carrying out maintenance, development and
2.8. In the event that the implementation of part of the order is not possible, the Store may propose to the Customer:
2.8.1. cancellation of the entire order (if the Customer chooses this option, the Store will be released from the obligation to
complete the order);
2.8.2. cancellation of the order in the part where the implementation is not possible within the prescribed period (if the Customer
selects this option, the order will be completed in part, the Store will be released from the obligation to perform it in the remaining scope);
2.8.3. implementation of the replacement service, which will be confirmed with the Customer. An order based on a replacement service,
after approval by the Customer, will be treated as final;
2.8.4. division of the order and setting a new deadline for this part of the order, the implementation of which is not possible within
the originally set deadline (if the customer chooses this option, the products will be sent in several separate shipments, and the
customer will incur additional costs related to splitting the order into several shipments).
2.9. In the absence of the ordered product in the Store or the inability to fulfill the Customer's order for other reasons, the Store will
inform the Customer about it by sending information to the e-mail address provided during registration within 7 (seven) days from the
date of conclusion of the contract.
2.10. If the payment for the subject of the order, which could not be completed in full or in part, has been made in advance, the
Store will refund the Customer the amount paid (or the difference) within 14 (fourteen) days from the date of sending the information,
on the terms set out in detail in point IV of this Of the Regulations.
2.11. If the Customer provides incorrect or inaccurate data, including in particular an incorrect or inaccurate address, the Store is not
responsible for failure to deliver or delay in delivering the subject of the order to the fullest extent permitted by law.
2.15. The Store may publish information on the number of working days on the Store's website presenting a given product, i.e. days of the
week from Monday to Friday, excluding public holidays, during which the shipment with the subject of the order will be dispatched. Above
information is an approximate time counted from the moment the order is accepted for execution until the subject of the order is shipped
to the customer, in the manner chosen by him. The time of order fulfillment is given taking into account the date of completion of all
2.16 If the order is paid by credit card, the delivery time is counted from the moment the full amount is credited to the store's bank account.
III PRODUCT PRICES AND SHIPPING COSTS
3.1. The prices placed next to the product offered by the Store include VAT and are given in Polish zlotys.
3.2. The price given next to the product does not include shipping costs.
3.3. The Store reserves the right to change the prices of goods in the Store, to introduce new goods for sale, to carry out and cancel
promotional campaigns, or to introduce changes to them in accordance with the standards of the Civil Code and other laws, and such
changes do not infringe the rights of persons who concluded contracts. sale of goods offered by the Store before the above-mentioned
changes or rights of persons entitled to use a given promotion, in accordance with its rules and during its duration.
3.4. Shipping costs are added to the sum of the ordered products and are borne by the customer.
3.5. When collecting the parcel delivered by the courier, the Customer should check the condition of the outer packaging of the parcel
in his presence. In the event of damage to the package, the Customer should draw up, together with the courier, a damage report in two
identical copies signed by the Recipient and the courier.
IV ACCEPTABLE FORMS OF PAYMENT
4.1 Payment for the goods to be delivered can be made:
4.1.1. on-line using the BlueMedia service
4.1.2. card in systems
* Visa * Visa Electron * MasterCard * MasterCard Electronic * Maestro
4.1.3. by transfer to the Store's account on the ING Bank Śląski website
V COMPLAINTS AND RETURNS
5.1. The customer has the right to lodge a complaint within 1 year from the date of release of the product, provided that the
Store notifies the Store within 2 months from the moment of noticing the non-compliance of the goods with the contract. To meet the
deadline, it is enough to send a notice before its expiry.
5.2. Complaints along with the proof of purchase of this product from the Store should be reported to the e-mail
address: email@example.com, or in the traditional form to the address of the Store (point I of these Regulations).
5.3. The period for considering the complaint is 14 days. If the Store does not respond to the complaint within this period,
it is considered to be justified.
5.4. If the complaint is considered in favor of the Customer - the Store will repair or replace the Customer with the defective
product or, if the replacement is not possible, will refund the amount due for the defective product within 14 days from the date
of receipt of the defective product from the Customer.
5.5. The customer, in the situation described in paragraph 4 of this paragraph, is obliged to return the subject of the order in
full to the address of the Store.
5.6. In accordance with the Act of May 30, 2014 on consumer rights, the customer may withdraw from the online sales contract without
giving any reason within 14 days from the date of product release (date of delivery). To meet this deadline, it is enough to send a
statement before its expiry. The statement referred to here should be sent to the address of the Store's warehouse (point I General
Provisions) or a scan of the signed statement to the Store's e-mail address. If the Customer uses the above-mentioned entitlements,
reimbursement of mutual benefits should take place immediately, not later than within 14 days.
5.7. Only customers who are natural persons are entitled to a refund. The right to return is not available to legal entities and
business persons if the product was purchased for the needs of the company (legal entity, business).
5.8. In the case described in sec. 6 of this paragraph, the customer is obliged to return the product in a non-deteriorated condition
in accordance with the provisions of paragraph. 6. of this paragraph within the time limit resulting from the binding provisions of
law. The store, after receiving the goods, will return the price of the product to the customer within 14 days.
5.9. The Store does not collect COD shipments sent to it and is not responsible for the costs associated with such shipments.
VI. RETURNS OF RECEIVABLES
6.1. The store will refund the payment within 14 calendar days using the same payment methods that were used by the customer in the
original transaction, in the case of:
6.1.1. cancellation of the order or part of the order (in which case the appropriate part of the price will be refunded) paid in
advance before its implementation;
6.1.2. return of the product (withdrawal from the contract) from the order, which was delivered via Poczta Polska or a courier company;
6.1.3. accepting the complaint and inability to repair the damaged product or replace it with a new one;
6.1.4. recognition of the right to demand a reduction in the price of the product.
6.2. The store will refund the money to the Customer's bank account (including that associated with the Customer's credit or payment card)
or by postal order (the customer bears the cost of the transfer) - if the order was paid:
6.2.1. in advance by bank transfer or credit card
7.1. The administrator of databases of personal data provided by customers of the store is the Store.
7.2. The Store undertakes to protect personal data in accordance with the Personal Data Protection Act of August 29, 1997 and the Electronic
Services Provision Act of July 18, 2002. By providing his personal data to the Store when placing the order, the Customer agrees to their
processing by the Store in order to complete the order. The customer can view, correct, update and delete their personal data at any time.
7.3. Detailed rules for the collection, processing and storage of personal data used to fulfill orders by the Store are described in the
8.1. The customer may consent to receive commercial information, including commercial information by electronic means, via the website.
If such consent is given, the Customer will receive the Store's newsletter (Newsletter) to the e-mail address provided by him.
8.2. The customer may unsubscribe from the newsletter at any time by himself by submitting a request to the data controller or by
clicking on the deactivation link included in each newsletter message.
IX. FINAL PROVISIONS
9.1. The owner informs and the customer acknowledges that the use of the Internet may be associated with the risk of damage that the
customer may suffer as a result of threats on the Internet, in particular hacking into the customer's IT system, taking over passwords
by third parties, infection the Customer's IT system with viruses.
9.2. To the fullest extent permitted by law, the Store is not responsible for blocking by mail server administrators sending messages to
the e-mail address provided by the Customer and for removing and blocking e-mail by software installed on the computer used by the Customer.
9.3. The differences between the visualization of the product resulting from the individual settings of the Customer's computer (color,
proportions, etc.) and the actual appearance of the product cannot be the basis for the complaint. In such a case, the customer has the
right to withdraw from the contract in accordance with the provisions of point V of these Regulations.
9.4. The owner informs that all trademarks (logos, logos, brand names, etc.) posted on the Store's website, graphic materials, photos are
subject to legal protection and are used by the Store only for information purposes.
9.5. All names of products offered for sale by the Store are used for identification purposes and may be protected and reserved under
the provisions of the Industrial Property Law Act.
9.6. The owner points out that the Store contains content protected by intellectual property law, in particular works protected by
copyright (content posted in the Store, layout, graphics, photos, etc.). Customers and visitors to the Store undertake to comply with
intellectual property rights (including proprietary copyrights and industrial property rights, such as rights resulting from the registration
of trademarks) of the Owner and third parties. The Store's customer or the person visiting the Store's website is solely responsible for
non-compliance with the provisions of this point.
9.7. Customers may not post content that is inconsistent with applicable law, immoral and violating the good of third parties, as well as
customers are prohibited from publishing links to pornographic, obscene or insulting the dignity of other people.
9.8. The Store undertakes to inform the registered users of the Store about each change in the regulations by sending them an e-mail to
the e-mail addresses provided during registration, and the Customer, after receiving such information, will be able to delete his account
at any time.
9.9. In matters not covered by the Regulations, the applicable provisions of Polish law shall apply, including in particular the Civil
Code, the Act on special conditions of consumer sale and amendment of the Civil Code, as well as the Act on the protection of certain
consumer rights and liability for damage caused by a dangerous product.
9.10. These Regulations are valid from 04/15/2021