I General information:
1.1. The LE FANTOME online store operating at WWW.LEFANTOME.EU (hereinafter: the Store) is a platform operated by:
Economic activity LE FANTOME Michał Pasella, Agrestowa 4, 44-102 Gliwice
NIP 6312695920 REGON 388233670
The warehouse, shipment of goods as well as acceptance of returns and complaints are carried out at Le Fantome Michał Pasella, Nad Stawem 24/9, 44-151 Gliwice, Poland
1.2. These regulations define the rules of using the Store, the conditions for placing orders for products available in the Store, the time and rules of order fulfillment, terms and forms of payment, the Customer's rights to cancel the order and withdraw from the contract, as well as the rules for submitting and considering complaints.
1.3. The store conducts retail sales via the website using means of distance communication. In order to use the Store, it is necessary to:
having access to the Internet;
having an e-mail address;
installing the latest version of the web browser;
javascript enabled;
accepting cookies.
1.4. The customer is entitled and obliged to use the Store in accordance with its intended purpose.
1.5. The Customer is obliged to refrain from any activity that could affect the proper functioning of the Store, including in particular any interference with the Store's content or its technical elements, including the provision of illegal content. It is forbidden to use for purposes other than its intended use, including, in particular, sending spam, conducting any commercial, advertising, promotional, etc. activities on the Store's websites.
1.6. The Store, to the fullest extent permitted by law, shall not be liable for any disruptions, including interruptions, in operation caused by force majeure, unlawful actions of third parties or the Store's incompatibility with the Customer's technical infrastructure.
1.7. Viewing the Store's assortment does not require registration. Independent placing of orders by the Customer for products in the Store's assortment does not require registration
1.8. The payment methods available for your order are shown at checkout. The imoje payment service is provided by ING Bank Śląski S.A., Sokolska 34, 40-086 Katowice, Poland, KRS 0000005459, NIP 634-013-54-75. The Store also uses separate PayPal and PayU integrations. Availability depends on country, currency and provider conditions; describing a method does not mean it has been activated.
1.9. The buyer is obliged to read the Regulations at the latest at the time of placing the order.
1.10. LE FANTOME Michał Pasella is entered in the Polish Central Register and Information on Economic Activity (CEIDG), maintained by the minister responsible for the economy.
II. CONDITIONS AND TIME OF ORDER COMPLETION
2.1. By placing an order in the Store, the Customer concludes a purchase and sale agreement for the ordered products with the Store.
2.2. The customer places an order, indicating the products he is interested in, by selecting the "Add to cart" command on the product page, and then indicating the method of receipt and payment in the cart and order confirmation.
2.3. In the Cart, the Customer indicates:
ordered products and their quantity;
he address to which the subject of the order is to be delivered and the data necessary to issue an invoice;
delivery method (DHL, PDP courier, Polish Post);
method of payment (details are included in point IV of these Regulations);
(optional) a rebate code.
2.4. In the event of providing false data, the Store has the right to withdraw from the order by notifying the Customer about it.
2.5. The shipment of the purchased goods is usually carried out within 7 working days, and this period is counted from the date of placing the order or from the moment of payment confirmation in the Store's account.
2.6. Electronic orders can be placed 24 hours a day throughout the year. Orders placed on Saturdays, Sundays and public holidays will be processed from the morning of the next business day.
2.7. It is allowed to temporarily suspend the activities of the Store for the purpose of carrying out maintenance, development and modernization works.
2.8. In the event that the implementation of part of the order is not possible, the Store may propose to the Customer:
2.8.1. cancellation of the entire order (if the Customer chooses this option, the Store will be released from the obligation to complete the order);
2.8.2. cancellation of the order in the part where the implementation is not possible within the prescribed period (if the Customer selects this option, the order will be completed in part, the Store will be released from the obligation to perform it in the remaining scope);
2.8.3. implementation of the replacement service, which will be confirmed with the Customer. An order based on a replacement service, after approval by the Customer, will be treated as final;
2.8.4. division of the order and setting a new deadline for this part of the order, the implementation of which is not possible within the originally set deadline (if the customer chooses this option, the products will be sent in several separate shipments, and the customer will incur additional costs related to splitting the order into several shipments).
2.9. In the absence of the ordered product in the Store or the inability to fulfill the Customer's order for other reasons, the Store will inform the Customer about it by sending information to the e-mail address provided during registration within 7 (seven) days from the date of conclusion of the contract.
2.10. If the payment for the subject of the order, which could not be completed in full or in part, has been made in advance, the Store will refund the Customer the amount paid (or the difference) within 14 (fourteen) days from the date of sending the information, on the terms set out in detail in point IV of this Of the Regulations.
2.11. If the Customer provides incorrect or inaccurate data, including in particular an incorrect or inaccurate address, the Store is not responsible for failure to deliver or delay in delivering the subject of the order to the fullest extent permitted by law.
2.15. The Store may publish information on the number of working days on the Store's website presenting a given product, i.e. days of theweek from Monday to Friday, excluding public holidays, during which the shipment with the subject of the order will be dispatched. Above information is an approximate time counted from the moment the order is accepted for execution until the subject of the order is shipped to the customer, in the manner chosen by him. The time of order fulfillment is given taking into account the date of completion of all ordered products.
2.16 If the order is paid by credit card, the delivery time is counted from the moment the full amount is credited to the store's bank account.
III PRODUCT PRICES AND SHIPPING COSTS
3.1. The prices placed next to the product offered by the Store include VAT and are given in Polish zlotys.
3.2. The price given next to the product does not include shipping costs.
3.3. The Store reserves the right to change the prices of goods in the Store, to introduce new goods for sale, to carry out and cancel promotional campaigns, or to introduce changes to them in accordance with the standards of the Civil Code and other laws, and such changes do not infringe the rights of persons who concluded contracts. sale of goods offered by the Store before the above-mentioned changes or rights of persons entitled to use a given promotion, in accordance with its rules and during its duration.
3.4. Shipping costs are added to the sum of the ordered products and are borne by the customer.
3.5. When collecting the parcel delivered by the courier, the Customer should check the condition of the outer packaging of the parcel in his presence. In the event of damage to the package, the Customer should draw up, together with the courier, a damage report in two identical copies signed by the Recipient and the courier.
IV ACCEPTABLE FORMS OF PAYMENT
4.1. Use a payment method offered for your order at checkout. Depending on availability, these may include online payments through imoje, PayPal or PayU, bank transfer or cash on delivery. Card payments (Visa, Mastercard) and electronic wallets are available only when activated and offered for that order.
4.2. The total amount, currency, delivery costs and any costs of the selected payment method are shown before you place your order. Follow the instructions of the selected payment provider. Refund rules are set out in section VI.
V COMPLAINTS AND RETURNS
5.1. Consumers and eligible individual business buyers defined in section 5.7 have statutory rights where goods do not conform to the contract. The seller is responsible for nonconformity existing upon delivery and becoming apparent within two years of delivery, unless a longer stated useful life applies. There is no requirement to notify us within two months of discovering the problem. Mandatory statutory rights are not limited by these terms.
5.2. Send complaints to biuro@lefantome.eu or by post to the Store address in section I. Describe the problem and the remedy requested. An order number or other evidence of purchase helps identify the transaction; a specific receipt or invoice is not a mandatory attachment or the only acceptable evidence.
5.3. We answer consumer complaints on a durable medium, such as email, within 14 days of receipt. If we fail to reply within that period, the consumer complaint is deemed accepted. We also undertake to reply to eligible individual business buyers within 14 days; this does not extend the statutory deemed-acceptance rule of Article 7a of the Polish Consumer Rights Act to such buyers. The response deadline is separate from the time required for repair or replacement.
5.4. You may first request repair or replacement, free of charge, within a reasonable time and without excessive inconvenience. Subject to the statutory conditions, you may request a price reduction or terminate the contract, including where repair or replacement is refused or not performed, nonconformity remains despite an attempt to remedy it, or is sufficiently serious to justify an immediate remedy. Termination is unavailable for minor nonconformity; nonconformity is presumed serious. The detailed rules are in Articles 43d–43e of the Polish Consumer Rights Act.
5.5. If goods are needed for repair or replacement, we will arrange access and collect them at our expense. The Store bears repair and replacement costs, including transport, labour and materials. On termination for nonconformity, the affected goods are returned at our expense. Other, conforming products in the order need not be returned.
5.6. Consumers and eligible individual business buyers may withdraw from a distance purchase without giving a reason within 14 days of receiving the goods themselves or through a designated person other than the carrier. For goods from one order delivered separately, the period starts when the last item is received; for goods delivered in parts, when the last part is received. Send an unequivocal notice before the period expires, for example to biuro@lefantome.eu or by post to LE FANTOME Michał Pasella, Nad Stawem 24/9, 44-151 Gliwice, Poland. No specific form, signed scan or reason is required. Send the goods back within a further 14 days of notifying us; timely dispatch is sufficient.
5.7. An eligible individual business buyer is a natural person entering into a contract directly related to their business activity where the contract is not professional in nature for that person, assessed in particular by reference to their business scope recorded in CEIDG. Such buyers benefit from the withdrawal and nonconformity rights in sections 5.1–5.6 and 5.8 under Chapters 4 and 5a of the Polish Consumer Rights Act. Purchase is not conditional on submitting a declaration of this status. Other business buyers retain the rights applicable to their contracts; these consumer protections do not automatically apply to every business purchase.
5.8. For withdrawal without giving a reason, we refund payments without undue delay and no later than 14 days after receiving your withdrawal notice. For withdrawal from the whole contract, this includes the cost of the cheapest standard delivery offered, but not any supplement for a more expensive delivery option. Unless we offered to collect the goods, we may withhold the refund until we receive the goods or evidence of dispatch, whichever is earlier. We use the original payment method unless you expressly agree to another method without refund costs to you. Subject to the statutory conditions, you are responsible only for diminished value caused by handling beyond what is needed to check the nature, characteristics and functioning of the goods. Signs of use do not automatically remove your withdrawal right. Free return dispatch through our designated parcel-locker service is available within Poland; for another dispatch method or returns from abroad, you bear the direct return costs. See Return and exchange.
5.9. Please do not send returns cash on delivery. This practical shipping instruction does not limit statutory rights.
5.10. A commercial guarantee is an additional right only if granted for the particular product. Its scope, duration and procedure are defined in the guarantor’s statement or document. It does not limit statutory nonconformity rights against the seller.
VI. RETURNS OF RECEIVABLES
6.1. Refunds for withdrawal and complaints follow section V. For a statutory price reduction, we refund the appropriate amount within 14 days of receiving your statement. For termination due to nonconformity, we refund the price within 14 days of receiving the affected goods or evidence of dispatch. For cancellation of a prepaid order or part before fulfilment, we refund the relevant amount within 14 days of cancellation.
6.2. We use the original payment method for refunds. Another method requires your express agreement and must not result in refund costs to you. In particular, card refunds are made to the payment instrument used; we do not require a bank account number or card details by email.
VII PRIVACY POLICY AND SECURITY OF PERSONAL DATA
7.1. The administrator of databases of personal data provided by customers of the store is the Store.
7.2. Personal data is processed under the GDPR and other applicable laws. Data necessary to fulfil an order is processed for performance of the contract without requiring separate marketing consent. Our Privacy Policy explains the legal bases, retention periods and your rights.
7.3. Detailed rules for the collection, processing and storage of personal data used to fulfill orders by the Store are described in the Privacy Policy, which can be found in the privacy policy tab on our website.
VIII NEWSLETTER
8.1. The customer may consent to receive commercial information, including commercial information by electronic means, via the website. If such consent is given, the Customer will receive the Store's newsletter (Newsletter) to the e-mail address provided by him.
8.2. The customer may unsubscribe from the newsletter at any time by himself by submitting a request to the data controller or by clicking on the deactivation link included in each newsletter message.
IX. FINAL PROVISIONS
9.1. The owner informs and the customer acknowledges that the use of the Internet may be associated with the risk of damage that the customer may suffer as a result of threats on the Internet, in particular hacking into the customer's IT system, taking over passwords by third parties, infection the Customer's IT system with viruses.
9.2. To the fullest extent permitted by law, the Store is not responsible for blocking by mail server administrators sending messages to the e-mail address provided by the Customer and for removing and blocking e-mail by software installed on the computer used by the Customer.
9.3. The differences between the visualization of the product resulting from the individual settings of the Customer's computer (color, proportions, etc.) and the actual appearance of the product cannot be the basis for the complaint. In such a case, the customer has the right to withdraw from the contract in accordance with the provisions of point V of these Regulations.
9.4. The owner informs that all trademarks (logos, logos, brand names, etc.) posted on the Store's website, graphic materials, photos are subject to legal protection and are used by the Store only for information purposes.
9.5. All names of products offered for sale by the Store are used for identification purposes and may be protected and reserved under the provisions of the Industrial Property Law Act.
9.6. The owner points out that the Store contains content protected by intellectual property law, in particular works protected by copyright (content posted in the Store, layout, graphics, photos, etc.). Customers and visitors to the Store undertake to comply with intellectual property rights (including proprietary copyrights and industrial property rights, such as rights resulting from the registration of trademarks) of the Owner and third parties. The Store's customer or the person visiting the Store's website is solely responsible for non-compliance with the provisions of this point.
9.7. Customers may not post content that is inconsistent with applicable law, immoral and violating the good of third parties, as well as customers are prohibited from publishing links to pornographic, obscene or insulting the dignity of other people.
9.8. The Store undertakes to inform the registered users of the Store about each change in the regulations by sending them an e-mail to the e-mail addresses provided during registration, and the Customer, after receiving such information, will be able to delete his account at any time.
9.9. Applicable law governs matters not covered here, including the Polish Civil Code, the Consumer Rights Act of 30 May 2014 and GDPR. Choosing Polish law does not deprive consumers of mandatory protections of their country of habitual residence which would apply without that choice.
9.10. These terms were supplemented on 12 October 2026 regarding payment information, statutory buyer rights and data protection. The supplement does not limit previously acquired rights.